Administrator
Recruitment Agency Reference: J80545
A position has arisen for an administrator within a highly regarded healthcare organisation situated within the east of England. The position is temporary running for 3 months+.
Location: East of England (vastly remote/home working, two days on-site per month)
Contract: 3 months+
Rate: £16.78 (via umbrella, or PAYE 13.60+holiday pay)
Hours: 37.5, Monday to Friday
Your duties will include the following:
- Dealing with telephone calls and email enquiries including management of the team email box, which may include challenging conversations and dealing with distressed and anxious individuals and their relatives in an empathetic and professional manner
- Taking messages and ensuring these are passed in a timely manner to relevant departments and/or team members, escalating urgent or concerning issues as appropriate
- Booking reviews and liaising with other departments and/or team members to ensure effective scheduling of appointments
- Providing brokerage support in the costings of care packages and placements, including complex cases, and negotiating with care providers in relation to costs
- Generating all assessment and review outcome letters in a timely manner in-line with organisational governance processes
- Ensuring that all incoming post is collected and distributed accordingly, including photocopying, scanning and word processing of documentation received
- Helping to ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with organisation policies, escalating to line-managers when needed
- Supporting delivery and development of standard operating procedures and processes
The successful candidate should have:
- Demonstrable experience of working in a large complex organisation
- Significant administrative/secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
- Ability to manage competing priorities in a busy and changing environment
- Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information/ instructions to staff and service users
- Ability to work without supervision, and work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Ability to travel to various sites up to twice per month
This role is ideally suited to an experienced administrator able to work autonomously while working remote who is looking to hone their skills in a renowned health organisation
If you are interested in this role or would like to hear of more opportunities about similar roles, please send your CV to jsampayo@venngroup.com