How do I obtain timesheets?
When does my timesheet(s) need to reach Payroll Services and when will it be paid?
How do I know if you have received my faxed timesheet?
What if I do not receive an SMS message by 5pm on Tuesday?
How will the payment be made?
Can payment be made into someone else’s account on my behalf?
I do not have a P45 from my previous employer, what should I do?
When can I expect a payslip/self bill?
What do I do if I have not received a payslip/self bill?
I have a query on my pay, how do I resolve it?
My tax appears too high, can you help?
What is our tax office phone number, reference and address?
I do not have a National Insurance number, will this affect my tax?
I am leaving, and need a P45, how do I request one?
I am a Limited Company - what details/forms do you require to set me up?
As a Limited Company, do I need to submit invoices for payment of services?
Where is the self billing invoice sent to?
What happens if my Limited Company sends Venn an invoice?
Will I receive a remittance advice and a self billing invoice?
What are the statutory requirements for VAT registration?
How do I obtain timesheets?
You can obtain a blank timesheet by one of the following methods:
• Please send a blank email to: timesheet@venngroup.com and you will receive an automatic reply with the timesheet. This can then be saved to your desktop for printing each week as required
• Alternatively, download a copy from the Blank Forms link
When does my timesheet(s) need to reach Payroll Services and when will it be paid?
Timesheets received by the following deadlines are paid a week in arrears:
UK Payroll Payment Timetable
• Timesheets for previous weeks received by Tuesday 12pm will be paid on Friday that week
• Timesheets for previous weeks received by Wednesday 12pm will be paid on Monday the following week
Irish Payroll Payment Timetable
• Timesheets for previous weeks received by Tuesday 12pm will be paid on Friday that week
How do I know if you have received my faxed timesheet?
You will receive an SMS message once the timesheet has been processed, usually within 24 hours of faxing.
What if I do not receive an SMS message by 5pm on Tuesday?
Call the Payroll Services Team between 5pm and 6pm on Tuesday if you have not received an SMS message and sent in your timesheet before the Tuesday deadline. If there is an issue, we will ask you to refax to ensure there are no delays in your payment
How will the payment be made?
If we have received your complete bank details, payment will be made by BACS to the designated bank account. In absence of these details, a cheque will be sent to your home address with your payslip/self bill.
Can payment be made into someone else’s account on my behalf?
If you are paid on a PAYE basis, we can only make payment directly into an account in your own name.
If you are paid on a Limited Company basis, we can only make payment directly into an account in your Limited Company’s name.
I do not have a P45 from my previous employer, what should I do?
If you are a PAYE candidate and do not have P45 from your pervious employer, please complete form P46 which is in your placement pack and fax back to the Payroll Services Team on 020 7557 7664.
Alternatively, you can download a blank P46 directly from the HMRC website at the following address:
www.hmrc.gov.uk/forms/p46.pdf
When can I expect a payslip/self bill?
Payslips/self bills are posted first class following the day the payment is raised.
• Payslips/self bills for Friday payment are posted on Thursday first class to your address
• Payslips/self bills for payment the following Monday are posted on Friday first class.
What do I do if I have not received a payslip/self bill?
Payslips/self bills are always sent out first class. If you have not received them after a few days, please telephone Payroll Services on 020 7557 7668. A copy of the requested payslip/self bills can be e-mailed or posted first class to you.
I have a query on my pay, how do I resolve it?
Please telephone Payroll Services on 020 7557 7668 with the following information to hand:
• Venn Group Registration Number
• Timesheet number
• Week ending date/s of the timesheet payment/s you wish to query
All this information is located on your payslip/self bill. Please note that due to the Data Protection Act, you may be asked a few security questions to verify your identity.
My tax appears too high, can you help?
We will help you wherever possible. If you believe your tax code is wrong or do not understand the figures, please telephone Payroll Services on 020 7557 7668.
We will liaise with the Inland Revenue for you if necessary, however please be aware that they will often need to have spoken with you first as certain information is confidential to you alone.
What is our tax office phone number, reference and address?
UK
Phone: 0845 302 1414 Reference: 120 V2198
Address: NorthEast Metropolitan Area, Fountain Court, 119 Grange Road, Middlesborough, TS1 2AT
Remember to quote your National Insurance number when making any enquiries with the Inland Revenue.
Ireland
Phone: 1890 333425
Reference: 6358311R
Unit number: 959
Address: Inspector of Taxes, Div 959, 14/15 O'Connell Street, Dublin 1, Ireland
I do not have a National Insurance number, will this affect my tax?
National Insurance is completely separate from tax and will therefore not affect your tax payments. To obtain a National Insurance number, please contact your local Job Centre Plus office to arrange an appointment.
Your local office can be located through directory enquiries or Yellow Pages. At your appointment, please request form CA5404 and forward a copy to us to show an application has been made. In the meanwhile we will provide you with a temporary NI number however this should ideally only be used for up to 6 weeks.
I am leaving, and need a P45, how do I request one?
Please email us at P45@venngroup.com detailing;
• Your full name
• Venn Group Registration number
• Date of leaving
• Address details if they differ to the last address held by us
Alternatively, you can call and request your P45 from Payroll Services on 020 7557 7668. Providing all your timesheets up to your leaving date have been processed, your P45 will then be sent out to your home address. Please allow 5 working days from your last payment for receipt.
I am a Limited Company - what details/forms do you require to set me up?
We require the following:
• Certificate of Incorporation
• Copy of VAT certificate if applicable
Please Note: We are unable to make any Ltd Co. payments into a personal bank account under any circumstances.
As a Limited company, do I need to submit invoices for payment of services?
No, we operate a self billing process for all of our Limited company candidates. Once we have received your timesheet, an invoice will automatically be created for you based on time authorised and the contractual terms in place. This will be sent to your company's trade address a day before payment is due and should be kept to form part of your accounting records.
Where is the self billing invoice sent to?
The invoice is sent to your company's trade address. However, if you would also like a copy to be sent to your home address, please contact the payroll team who will arrange this for you.
What happens if my Limited company sends Venn an invoice?
This will be returned to your company trade address as it is not required to facilitate payment.
Will I receive a remittance advice and a self billing invoice?
No, you will only receive a self bill invoice. This details the same information that is found in a remittance advice.
What are the statutory requirements for VAT registration?
You must register for VAT once your income approaches the threshold (currently £61k for 2006/7) Venn Group will be reviewing the amounts paid to you on a monthly basis and will send you a reminder letter if your company approaches this limit.