External Communication Policy

This policy highlights how to contact Venn Group with any feedback or opinions you have on the service we provide.

Feedback

Feedback is vital to us at Venn Group, If you have any comment on the level of service you have received from any part of the group we would like to hear it.  Please email info@venngroup.com your opinions really do matter.

If your question concerns the service you have received from a recruitment consultant, you should contact the team’s Director to discuss the problems you have experienced. It is important the team Director is made aware of your concerns and is given the opportunity to put things right. The aim will be to respond in writing within three working days confirming next steps. You will receive a response with an outcome within 15 working days.

If your enquiry is about an invoice you have received from Venn Group, in the first instance please contact Venn Group's Credit Control Team on 020 7557 7667 or email ccontrol@venngroup.com and the team will acknowledge and respond within two working days and endeavor to work towards a resolution of the problem. As above, it is important the Credit Control Team are aware of any problems and are given the opportunity to put things right.

If you are a temporary worker and have an enquiry regarding your payment from Venn Group please contact Venn Group's Payroll Helpline on 020 7557 7668 or email payroll@venngroup.com. All queries will be investigated and a response should be received within three working days.

If you have already made contact with the Team Director / Credit Control Team / Payroll, but are not satisfied with the response you have received, contact Venn Group's Human Resources Team:

  • By telephone: 020 7557 7667
  • By email: humanresources@venngroup.com
  • By post: Venn Group, Human Resources Team, Norman House, 105 – 109 Strand, London, WC2R 0AA

When you contact the HR Team, it is important you provide us with all the facts regarding your enquiry, including the details of people you have already spoken to so we are able to conduct a full investigation.

Upon receipt we undertake to:

  • Deal with your problem fairly, confidentially and effectively
  • Acknowledge your problem within three working days and provide a likely timescale for resolution. We aim to respond with the outcome within 15 working days.
  • Fully investigate your comments and keep you regularly informed of the actions we are taking. If we deem it necessary we will report any malpractice to the applicable professional body.