TemporaryASB Officer (WFH)
Our client, a local housing association based in Wiltshire urgently requires an experienced ASB Officer. You have the opportunity to join their housing department on a temporary basis.
Where: Wiltshire (Home based)
Contract Type: 2 Months +
Hours: 37.5 (Mon-Fri, 8.30-17.00)
Rate: £17.02 Umbrella (Negotiable)
Day-to-Day Duties:
- Implement and comply with all policies, procedures, regulations and legislation for tackling anti-social behaviour
- Use all available methods within ASB case management to interview victims, witnesses and alleged perpetrators, ensuring the case is managed sensitively and confidentially
- Identify, report and process concerns of adult and child safeguarding in line with company procedures
- Responsible for maintaining the professional relationship of the organisation with national and local key agencies such as the local authority, Police and health services
- Meet with partner agencies to ensure ASB case management remains responsive to the situation and operating environment, whilst being confident to advise and influence case management decisions
- Provide support to victims, witnesses and alleged perpetrators through effective case management methods, whilst acting on the basis of risk and proportionality when making interventions
- Provide support and advice to internal teams and colleagues as required to manage complex customers and tenancy management
- Be adept at managing ASB in litigation; including court preparation, taking witness statements, supporting customers and other employees through the process, litigant in person, Court etiquette, instructing Solicitors and post management of Court orders
- Prepare and carry out the service of relevant notices including Notice to Quit, Section 21 or Notices of Seeking Possession where there has been a serious breach of tenancy conditions
- Keep clear, factual and detailed records of conversations and actions on the ASB case management database
- Able to adapt all communication styles to meet the intended audience and situation required
- Ensure that all actions carried out and decisions made are fair, reasonable and proportionate, supporting the organisations vision and purpose
Essential Skills:
- In depth knowledge of ASB within Housing
- Previous ASB court experience
- Current enhanced DBS
- Strong IT skills
- A driver with their own car
If you have a current DBS, relevant experience, are immediately available and would like to be considered for this position please call Emily Rex or Branwen Johns on 0117 930 8760 or send an updated CV to erex@venngroup.com