Business Process Analyst in South Shields

We are seeking an experienced Business Process Analyst to support a significant transformation programme focused on modernising services, improving operational efficiency and implementing new business systems across the organisation.

Working closely with stakeholders across multiple service areas, you will be responsible for analysing current processes, identifying opportunities for improvement and designing future-state solutions that deliver measurable benefits. This role offers the opportunity to contribute to a large-scale change programme while helping shape efficient, user-focused services.

Key Responsibilities

Lead the analysis and documentation of existing business processes across a variety of service areas
Facilitate workshops with stakeholders and end users to identify service gaps, challenges and opportunities
Create current and future-state process maps and service journeys
Gather, analyse and document business, process and user requirements
Support system implementation projects through effective business analysis and stakeholder engagement
Coordinate and manage User Acceptance Testing (UAT), including test planning, defect management and sign-off
Work with technical teams to identify and document data requirements
Monitor and report on expected benefits, efficiencies and service improvements
Support evidence-based decision making through data analysis and reporting
Build strong stakeholder relationships and support organisational change initiatives
Ensure compliance with GDPR, information governance requirements and internal policies

About You

We're keen to speak with candidates who can demonstrate:

Significant Business Analysis or Business Process Analysis experience
Proven experience supporting service improvement, transformation or systems implementation projects
Strong business process mapping experience
Experience gathering and documenting business and user requirements
Experience managing or supporting User Acceptance Testing (UAT)
Excellent stakeholder management and communication skills
Strong analytical and problem-solving abilities
High levels of organisation, accuracy and attention to detail
Ability to work independently whilst managing multiple priorities

Desirable Experience

Experience within Local Government, NHS, Central Government or the wider public sector
Service Design or Change Management experience
Knowledge of HR and Payroll processes
User research experience
iTrent system experience
Relevant Business Analysis qualifications

Qualifications

Degree-level education or equivalent professional experience within Business Analysis, Systems Management or a related discipline
Relevant Business Analysis certification would be advantageous

Benefits

Hybrid working with an expectation of 2-3 days onsite
Flexible working arrangements
Local Government Pension Scheme (LGPS)
26 days annual leave plus public holidays
Ongoing training and professional development opportunities
Opportunity to play a key role in a major transformation programme