Venn Group
IT and Technology Recruitment Solutions
CRM Business Analyst
FTSE 250 company
West Midlands
£45,000 –£50,000 per annum
We are currently recruiting for a Business Analyst who has experience implementing CRM's across large, multi-site organisations and is confident with high amounts of senior stakeholder management.
Understanding of working in an Agile environment and associated terminology is essential.
Key responsibilities include:
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Develop and implement Business Change to ensure that services and systems are delivered in line with the overall business strategy
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Carry out business analysis activities to support the delivery of key projects and systems development in line with the business strategy
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Quickly understands the business issues and data challenges within key programmes of change
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Understand customer requirements and delivers viable options and solutions achieving key success criteria
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Assist the business in both preparing outline systems requirements as well as appropriate business case definitions
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Compiles reviews and edits requirements, specifications, and business processes related to a proposed solution
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Focuses output documents for relevant audiences
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Generates solutions analyses such as gap analyses, business process modelling (As Is and To Be) and migration strategies
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In collaboration with the assigned Product Owner/Project Manager and business stakeholders, develops functional specifications and system design specifications for user & stakeholder engagement
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Collaborating with offshore development teams to ensure requirements can be developed
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Assists in enforcement of project deadlines and schedules, manages resources in accordance with the schedule
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Ensures issues are identified, tracked, reported on and resolved in a timely manner
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May be asked to create and or evaluate training materials; may be asked to deliver in-house training
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Ensure that the operational handover is provided and accepted by those parties responsible for day to day operation
If you or any of your colleagues are interested in this CRM Business Analyst opportunity, please send across your updated CV to dhill@venngroup.com or for more information, please call Daniel Hill on 0121 616 0660.