VENN GROUP
Customer Service Executive
Duration: 1 or 2 weeks
Location: Office based - Central London
IR35 Status: Inside IR35
Rate: £13 per hour PAYE
Clearance Required: Basic DBS/BPSS
A Central Government department is seeking a Customer Service Executive to provide exemplary customer service to customers, ensuring customer requests are dealt with in a timely manner.
Key Responsibilities:
- Own and professionally manage customer email and telephone enquiries
- Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive image in the customers’ mind and adhering to corporate terms & conditions
- Proactively deal with customers’ complaints sensitively and efficiently resolving any issue and preventing poor customer experiences when possible
- Reliably log all issues relating to any orders (incorrect fulfilment, delayed/lost deliveries, etc.) in order to mitigate financial loss
- Liaise with suppliers to resolve bookings, operational and customer service queries
- Ensuring smooth running of fulfilment online and offline as well as managing returns for online & offline sales
Key Requirements:
- Excellent customer service experience with the ability to find a positive outcome in difficult situations
- Ability to proactive work collaboratively across teams to manage process and find best outcomes
- Excellent attention to detail, with ability to spot issues and propose solutions
- Self-motivated with the ability to take initiate and a willingness to learn new skills
If you have the right experience for this role and feel your skills and experience match the requirements, or if you would like more information on the role, please contact Sara Panti on 020 7557 7667 and email your CV to spanti@venngroup.com