Customer Success Manager Required
Duration: Permanent
Location: Remote
Hours: 37.5hrs (Monday to Friday 09:00am – 17:00pm)
Pay Rate: £35k - £39k Per annual (negotiable for the right experience)
An opening has arisen for a Customer Success Manager who can provide ongoing support to the organisations clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.
The successful candidate will be responsible for:
- Support customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself
- Work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us
- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
The successful candidate will have:
- Previous experience working in this position
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential
To discuss this role in more detail and to secure this opportunity, please contact Kim Parsons (Executive Consultant) on 0121 616 0660 or alternatively email kparsons@venngroup.com
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
*Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations