Desktop Support Engineer
6 months
£20.74 per hour via an umbrella company
Optional overtime - £26 per hour on a Saturday, £33 per hour on a Sunday
Responsibilities
- Drive high levels of customer service and satisfaction
- Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance
- Provide effective Problem management through trend analysis and investigation
- Provide remote and hands-on support for all end user computing software and devices employed by the Trust
- Ensure excellent verbal and written communications are applied at all times
- Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices
- Provide technical support for the Trust’s healthcare applications
- Ensure appropriate and up-to-date documentation is maintained at all times
- Adhere to the Trust’s internal processes and procedures
- Flexibility to travel and move equipment between the Trust’s sites
- Complete desk and equipment moves
- Assist colleagues and drive positive team work
- Assist and mentor Service Desk colleagues
- Identify areas of improvement
- Act as resource for Projects when required
- Action and complete any other tasks assigned by your manager