Income Officer Vacancy
Agency Ref: J60033
We are currently recruiting for an Income Officer on a temporary basis for 3 months working for a highly reputable Housing Association.
The role is covering a patch in either the home counties e.g. Hertfordshire and Bedfordshire or Cambridgeshire (you'll be paid £0.45p per mile for expenses) and you will be able to be home based for any admin days.
Responsibilities:
- Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents
- Maximising the collection of tenants, account arrears and other rechargeable income
- Ensuring that tenants are managed effectively within the policies, service plan and strategies of the organisation
- Negotiate an acceptable level of repayment of arrears explaining legal implications of non-compliance
- Manage referrals to the court service either directly or via court officers to ensure appropriate legal (where possible DIY court action) and recovery action is taken
- Provide comprehensive advice and information to tenants on rent payments, welfare benefit entitlement and debt counselling
- Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
- Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with clients
- Carry out any necessary administrative tasks as and when required
Essential Requirements:
- Experience of working in a housing association dealing with income collection and recovery
- Familiarity of managing rents and procedures around maximising income
- Knowledge and application of housing legislation such as Welfare Reform
- Court application work
- Attending court
If this role is of interest to you please do contact me as soon as possible on 01908-295 000 or by the return of this email.