Venn Group are urgently seeking an experienced Home Ownership Specialist for our client, a recognised Housing Association, to work with them on a contract basis. The main purpose of the job is to process requests from residents for, right to buy/acquire re-mortgaging, registering improvements, sub-letting, assignments, lease extensions, equity loan redemptions and similar matters.
Position: Home Ownership Specialist
Hours: 35 hours per week
Location: Hybrid – Remote & West London
Salary: £17-£22 per hour
Duration: 2 months (possible extension)
Responsibilities:
-
Processing cases for Right to Buy, Right to Acquire, Right to Shared ownership and enfranchisements accurately by adhering to statutory and governance requirements
-
Processing shared ownership re-mortgaging requests, registering improvements, sub-letting and receipting notice of transfers and charges
-
Assessing requests and similar matters where approval is required
-
Enforcing the terms of leases, issuing Notice of Forfeiture, where appropriate
-
Delivering exceptional customer service and demonstrating expert knowledge on home ownership matters including interpreting rights and responsibilities
-
Collaborating with external partners and solicitors by providing details of completions and producing sales packs for sales processes
-
Processes equity loan redemption requests accurately and on time
-
Supporting the wide Homeowner Services team by performing administrative duties
Requirements:
-
Previous experience in Homeowner Services
-
Excellent customer service experience
-
Demonstrable understanding of the regulatory environment relating to the redemption of equity loans and un understanding of lease terms giving rise to approvals
-
High level of literacy, communication and numeracy skills
If you have experience to match the requirements, or if you would like more information on this Home Ownership opportunity, please contact Gerda Mirauskaite on
020 7557 7667 or send your CV to gmirauskaite@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.