Housing Assistant

Interim Housing Assistant – Immediately Required

Venn Group are urgently seeking an experienced Housing Assistant for our client, a renowned Housing Association, to provide excellent customer service and housing management to their tenants. The Candidate will be joining a successful and already established Housing Team to ensure the provision of a collaborative and exceptional service.

Position:                      Housing Assistant

Hours:                         35 hours per week

Location:                    Soho (Office/WFH Flexible Working)

Rate:                           £14 - £17 per hour

Duration:                    2/3 Months (Potential for Perm)

Responsibilities:

• Acting as a first point of contact to for customers and visitors; dealing effectively with customer enquiries by phone, email, post and face to face
• Responding appropriately to enquiries, comments or complaints made by residents, relatives and other agencies
• Providing excellent advice and information to residents on all matters in relation to tenancy, Welfare Benefits, Universal Credit, tenancy sustainment and community development and signpost to other agencies where necessary
• Responsible for overseeing and reporting on void turnaround times and ensuring these times are kept to a minimum level
• Make low-level repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate management
• Raise emergency repairs and provide updates to residents on the status of their repairs where needed
• Manage Universal Credit and Housing Benefit alternative payment arrangement applications, recording updates and actions
• Proactively and positively communicate with internal and external stakeholders
• Carrying out administrative tasks as and when required

Requirements:

• Excellent customer service and telephone skills
• Proven ability to build strong and collaborative relationships
• Proven administrative skills

If you have experience to match the requirements, or if you would like more information on this Housing Officer opportunity, please contact Dan Williams on

020 7557 7667 or send your CV to D.Williams@venngroup.com