Interim Housing Officer – Immediately Required
Venn Group are urgently seeking an experienced Housing Officer for our client, a recognised Housing Association, to provide excellent customer service and housing management to their residents. The Candidate will be joining a successful and already established Housing Team to ensure collaborative and exceptional service.
Position: Housing Officer
Hours: 36 hours per week
Location: SW London
Rate: £14 - £17 per hour
Duration: 5 months
Responsibilities:
- Acting as a first point of contact to for customers and visitors; dealing effectively with customer enquiries by phone, email, post and face to face
- Responding appropriately to enquiries, comments or complaints made by residents, relatives and other agencies
- Providing excellent advice and information to residents on all matters I relation to tenancy, Welfare Benefits, Universal Credit, tenancy sustainment and community development
- Acting promptly and professionally to reports of ASB and other breaches
- Responding to reports of domestic abuse and escalating them as necessary
- Make low-level repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate management
- Enforced arrears recovery policy by undertaking proactive discussions with residents and signpost to help residents maximise their income and reduce debt
- Undertake safeguarding and other referrals in respect of vulnerable residents or residents at risk and report all
Requirements:
- Excellent customer service and telephone skills
- Proven administrative skills
- Basic or Enhanced DBS dated over the last 6 months
If you have experience to match the requirements, or if you would like more information on this Housing Officer opportunity, please contact Dan Williams on
020 7557 7667 or send your CV to D.Williams@venngroup.com