Interim Housing Officer – Immediately Required
Position: Housing Officer
Period: 6 months (with possibility of extension)
Hours: Full time
Location: Sutton
Rate: £16-£20
DBS: Enhanced
Our client, a renowned Housing Association is seeking an experienced Housing Officer to join their Housing team based in South-West London. The purpose of the role is to provide additional housing management support to a patch size of up to 450 properties across the borough, with an emphasis on rent arrears, ASB cases and estate management.
Responsibilities:
- Provide excellent place-based housing mangement services to tenants and leaseholders
- Enforce company focused arrears recovery policy and procedure including proactive discussion with residents, pre-court visits and court attendance
- Prepare cases for court action and represent the organisation and council throughout the whole legal procedure
- Be responsible for residents on your patch at tenancy termination and sign up to ensure properties are returned in good, clear conditions and let promptly
- Complete settling in visits, tenancy visits, occupancy and enforcing any tenancy breaches
- Provide advice and support for our vulnerable customers, and signpost them to other services that can support sustainment of tenancy
- Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions
- Taking ownership and responsibility for service related complaints/queries from residents ensuring a first class, professional customer experience
Essential Requirements:
- Previous extensive Housing Management Service experience
- Good knowledge on rent arrears and income recovery
- Experience in solving complex ASB cases
- Strong customer service and problem-solving skills
If you feel you meet the above-mentioned criteria, please apply below!