Housing Officer – URGENTLY Required
Duration: 8 week temporary contract / possibility of extension
Location: Home Based Covering A Housing Patch in Chesterfield, Matlock
Hours: 37.5 hours Mon – Fri
Pay Rate: Between £18 - £20.80 umbrella (Dependent on experience)
An opening has arisen for an Housing Officer in Chesterfield. Said individual shall be a visible presence on specialist housing schemes, maximising communication to achieve tenancy sustainability and positive tenancy management.
The successful candidate will be responsible for:
- Make a difference to our customers and communities by early intervention, regular contact and pro-active estate management
- Enforce tenancy conditions in line with agreements, policies and standards, with an early intervention and prevention ethos
- Minimise voids by coordinating the allocations and referral process
- Manage the letting process of homes for customers whether they are relets or new homes thus maximising organisations rental income and minimise loss
- Responsible for the signing up of new customers including new sign up and tenancy management visits
- Maximise the usage and completeness of customer data
- Review individual customer needs to identify cases where intensive tenancy support is required, including securing external support where required
- Maximise rental income by supporting the income management process by carrying out face-to-face meetings and attending Court to present cases in line with organisations process and Court protocols
- Manage low level ASB to successful conclusions.
- Positive customer engagement and efficient resolution of customer expressions of dissatisfaction or complaints
- Respond to customer feedback and deliver excellent levels of customer satisfaction.
- Review performance and make continuous improvements for the benefits of the schemes, customers, including regeneration projects
- Ensure service standards are maintained by following the organisations policies and procedures
The successful candidate will have:
- Enhanced DBS
- Full Licence with access to a vehicle
To discuss this role in more detail and to secure this opportunity, please contact Kim Parsons (Executive Consultant) on 0121 616 0660 or alternatively email kparsons@venngroup.com
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
*Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations