Interim Housing Support Officer – Immediately Required
Our client, a respected Housing support organisation is seeking an enthusiastic and experienced Housing Support Officer to provide support to their already established teams within London to ensure collaborative and exceptional service.
Position: Housing Support Officer
Hours: Full time – 35 hours per week
Location: London
Duration: 6 Months (with possibility of extension)
Responsibilities:
- Responsible for providing a high-quality and efficient housing service that meets the needs of the residents
- Update and maintain the correspondence register and chase up any outstanding responses
- Dealing with routine enquiries in a sensitive and efficient way including relaying to resident’s information held on the repairs and other systems
- Taking accurate messages for other members of staff and forwarding them on via email in a timely manner
- Using service specific IT services to ensure the smooth running of services including dealing with issues such as ASB, tenancy management, lettings, repairs and parking
- Communicating and liaising regularly with tenants and leaseholders and their representative associations
- Following policies and procedures set by the client to provide the best service possible while managing risks
- Supporting the Neighbourhood Housing Manager as well as the rest of the Housing team in monitoring activities and services
Essential Requirements:
- Previous experience working within a housing environment
- Experience of using IT systems to record and update organisational activities such as repairs, anti-social behaviour and parking
- Experience of proving a customer focussed service
If you have experience to match the requirements of this Housing Support Officer opportunity, or if you would like more information on the role, please contact
The London Housing Team on
020 7557 7667 or send your CV to d.williams@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.