Income Officer (remote working)
Required via Venn Group
Our client, a well-respected local authority in Dorset, is looking for a temporary Income Officer to join their team on a remote basis in delivering a comprehensive rent and arrears management service to tenants.
Locations: Dorset (remote working)
Duration: 3 Months +
Hours: 18.5 (over 3 days)
Rate: £15 PAYE (inclusive of holiday pay) or £18 Umbrella
Vacancy: 7188760
Day to day responsibilities include:
- Maximise income through the effective recovery of rent arrears and provide a proactive and efficient service
- Control the recovery of current rent arrears through correspondence, home visits, telephone calls and face to face interviews in order to make repayment arrangements
- Prepare and serve notices in order to initiate legal action against tenants for non-payment of rent
- Prepare Court papers ensuring compliance with the Rent Arrears Pre-action Protocol and represent at County Court in rent arrears possession cases and applications to suspend warrants
- Notify the CMHT on all cases where an application is made for a Warrant of Possession in accordance with the Joint Protocol with CMHT, and manage the case as appropriate in relation to the relevant mental health issue
- Liaise with the County Court Bailiffs and attend evictions
- Give accurate advice and information to customers, keeping up-to-date with policy and procedures and best practice in own area of responsibility
- Provide welfare benefits information and assistance to tenants with a view of maximising tenant’s income
- Provide information on debt advice and assistance to tenants with a view of reducing rent arrears and other debt problems
- Work in partnership with internal and external agencies including the Housing Benefit department, Citizens Advice Bureau, Police, Shelter, LGO, Residents groups and other appropriate agencies
- To be able to identify fraudulent Housing Benefit claims and act appropriately
- Respond directly to the enquiries of elected members and senior managers on issues relating to income recovery
Essential job requirements:
- A driving license with access to own vehicle
- Experience of offering tenants debt counselling, welfare benefit and financial inclusion advice
To apply for this role or to find out about other Supported Housing jobs, please contact Ashleigh Clarke or Branwen Johns from the Bristol Housing Recruitment team on 0117 930 8760 or aclarke@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.