A leading Public Sector organisation in the Newcastle has approached Venn Group’s public sector IT Team to secure a IT Rollout Engineer and a number of Service Desk Analyst’s for their growing team.
IT Support Officer
The successful engineer will need the ability to work on their own and manage themselves, as well as demonstrate excellent communication skills and a pleasant personality
You must be able to drive and have access to your own transport
Key Elements:
- Good experience of large scale hardware replacement and configuration
- Good experience using, supporting and rolling out Office 365
- Experience with Microsoft Windows 7/10 OS and application support
- Experience with Active Directory
- Well organised and good communication skills
- Attendance and reliability is a must
Location: Newcastle
Duration: 3 Month (Initial Contract)
Rate: Up to £14.50 p/h (Umbrella)
Start: ASAP (August)
Service Desk Analyst
Day to day duties:
- The successful candidate will join the technical service desk and assist customers with all IT support related issues
- Provide first and second line fault finding services and IT resolutions
- Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
- Support the IT Team Leader to ensure high levels of customer service are always achieved
- Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
- Identify and escalate high priority/urgent issues to relevant personnel
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
Location: Newcastle
Rate: £10 - £11 ph
Duration: 6/8 months initially (likely extensions/Permanent positions availble)
Start: ASAP (August)
To apply, send a current CV through to Harry Tate-Smith on harryts@venngroup.com or call 0113 234 6400