VennGroup IT
Technology Recruitment Solutions
Role: Service Desk Analyst
Type: Temporary
Duration: Six months initially
Start date: ASAP
Pay rate: £12.55/hr PAYE incl. Holiday
Location: Birmingham
Key duties:
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Employ Active Directory to manage user accounts
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Use and configuration of Office 365
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Relay technical and functionality guidance to IT Users
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Resolve IT User issues over telephone, email, or via remote access
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Printer troubleshooting
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Build computers as necessary, utilising technologies such as; SCOM and FOG
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Distribute Hardware and use change control documents for auditing and information
Required skills:
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Ability to triage and escalate technical issues appropriately
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Keen communication skills when providing technical advice to both technical and non-technical staff and users
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Attention to detail when creating and updating reports
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Full UK driving licence
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.