ITIL Manager
6 Month+ Contract
Hybrid working (on-site London)
£ depending on experience
**SC Clearance / NPPV Clearance**
Our client, a major global technology organisation, urgently require an experienced ITIL Manager (Incident Manager) to undertake a long term contract.
In order to be successful, you will have the following experience:
- ITIL v3/v4 Qualified
- Strong background within managing incidents and managing a support team
- NPPV2 Cleared
Within this role, you will be responsible for
- Managing IT Support team covering a 24x7 service desk
- Managing Major Incidents, ensuring an effective interface to all associated processes (Major Incident Reporting, RCA, Problem Management, Knowledge Management)
- Ownership of Operational Playbooks to drive swift resolution of major incidents
- Ability to own and Run executive communications
- Supports the planning of all high risk out of hours Change activity, ensuring effective communication, time planning, and preventing change or business conflict
- Provide ultimate sign off for changes to commence, determining and enforcing cut-off points for implementation, and being the key decision maker in back-out invocation
- Prior to start of day, ensures that all Business-Critical services are available and performing, through effective alignment with the Service Desk and all operational support teams
- Maintain effective relationships with suppliers/ partners to organise the efficient supply of services within agreed contractual terms
- Support continuous improvement and proactive problem management of key IT systems
- Work with operational teams and the Authority to identify case studies for automation and assist with implementation
This represents an excellent opportunity to secure a long term contract within a high profile and dynamic organisation.
If this sounds like something you would be interested in knowing more about, please send across your most recent CV to Laura Surridge (lsurridge@venngroup.com)