Mayoral Caseworker

Venn Group's specialist Public Sector Legal division is pleased to be supporting a reputable Local Government Authority in Yorkshire which is seeking to appoint an experienced Mayoral Caseworker to join its team on an interim basis, starting within immediate effect. This role is also open on a temp to perm basis. 

This is a full time position for an initial duration of 6 months, subject to likely extension thereafter. Office attendance for 4-5 days a week. 
Rate: £20-£30ph umbrella 

The ideal candidate will be ensuring that those who contact the Mayor are provided with a professional and high-level service. 

Job Duties:

· Providing general administrative support to the Mayor and Delivery Lead Chief Executive and Mayoral Office

· To take a lead role on a specific area of work or projects on behalf of the Delivery Lead Chief Executive and Mayoral Office

· To be responsible for dealing effectively with Mayoral casework, delivering high quality responses to enquiries, including cases from members of the public, which will include:

· logging, processing and managing casework.

· ensuring that casework is properly logged and tracked.

· undertaking thorough and detailed investigations of casework about HEYCA services and partners.

· researching background details to casework and conduct interviews with members of the public HEYCA officers and stakeholders

· preparing responses and ensure implementation of solutions.

· evaluating the case and producing a detailed response

· taking and ensuring follow up action is taken, and the customers are kept up to date with progress and are aware of the options if they are dissatisfied.

· Critically analyse patterns of enquiries and articulate the findings in reports and communication with the Mayor and Delivery Lead Chief Executive and Mayoral Office

· Ensure records are kept and information managed confidentially in line with the data protection act and legislation.

· Assist with mayoral meetings and follow up as appropriate.

For the role, the Authority are open to revewing candidated that have 1-2 years experience within a Political environment, as well as a Admin environment within a Local Authority.

If you have any questions or are interested in the role, please contact the Public Legal Team on 07441916452