VENN GROUP
Operations Management Lead
Location: remote working
Length of contract: 6 months (with possibility of extension)
IR35 Status: Inside IR35
Clearance Required: Basic DBS/BPSS
A Central Government department is seeking a highly competent Operations Management Lead to support a very fast-moving Operational Delivery Function. The role involves leading a team in a fast-paced environment responsible for the efficient delivery of Operations activities.
Key Responsibilities:
- Overseeing the Operational Management team to complete a variety of Operational activities each week, as outlined by the Operations Team Lead
- Managing a team Operations Support Officers encompassing all aspects of work and task allocation, performance management, and capability development
- Developing and owning key stakeholder relationships, including with functional teams such as Product, Policy, Clinical, Finance, Commercial and Local Authority Relationship Managers
- Overseeing the regular updating of documents and guidebooks for the delivery of Local Authority testing as advised by the central Product team
- Identifying issues and areas for improvement within existing SOPs and guidebooks and implementing changes, as well as leading on the development of new documentation
- Delivering and refining the required activities for, ensuring Relationship Managers and their Local Authorities are equipped for changes
- Overseeing the resolution of functional Operations queries and issues, engaging the wider team to work queries through to resolution
- Supporting the development of key Operational reports to deliver insights that inform Operational and strategic decision making
Key Requirements:
- Effective communicator able to quickly establish and maintain relationships while working under pressure, able to determine requirements and objectives across stakeholder landscape
- Demonstrable experience of making decisions in a fast-paced, operational environment through the evaluation of risks and available data and information
- Adaptability to meet changing circumstances, and adept at developing new policies, controls and governance to meet identified or emerging weaknesses in Supply activities
- Ability to act as a point of escalation for issues and risks and able to develop mitigations and recommendations that can be implemented at pace
- Experience developing detailed, briefings for senior leadership that demonstrate diligence and are a digestible account of operations and the facts
- Ability to develop and deliver presentations to different levels of the organisation
- Experience leading a team to perform at high standards and deliver operational excellence
- Familiarity working in a Government or Large Corporate Environment
- Evidenced skills from leading part of an Operations team operating in a nationally critical and high-profile environment
If you have the right experience for this role and feel your skills and experience match the requirements, or if you would like more information on the role, please contact
Tom Rees on 020 7557 7667 and email your CV to trees@venngroup.com