Rent and Service Charge Manager

Rent and Service Charge Manager

Based in Kent, Hybrid (3 days on-site)

Permanent

£45,000 - £55,000

We are seeking a proactive Rent and Service Charge Manager to lead on the effective management and delivery of rent setting and service charge processes. The successful Rent and Service Charge Manager will ensure charges are accurate, transparent, and compliant with regulatory requirements, while delivering value for money.

Duties and Responsibilities:

• Set and manage annual service charge budgets and estimates, ensuring clear audit trails and accountability to residents
• Reconcile and audit year-end service charge accounts for residents and leaseholders
• Deliver the annual rent increase process, including producing compliant rent and service charge notifications
• Provide expert guidance on service charge matters to internal teams and respond to resident queries
• Ensure compliance with legislation and best practice, keeping stakeholders informed of regulatory changes and producing reports for Board and Committees
• Lead on budget setting and forecasting for rent and service charge income streams
• Drive continuous improvement of rent and service charge processes, systems, and controls
• Support audits and external reviews, ensuring strong governance and documentation

Skills and abilities:

• Experience of calculating and monitoring service charges and rent processes
• Experience working within a Housing Association

Rewards and Benefits:

• Performance‑based annual bonus (up to £2,000)
• Pension contributions matched up to 6%
• Option to buy or sell annual leave
• Free life assurance (2× annual salary)
• Employee Assistance Programme with confidential 24/7 helpline & counselling

Should you be interested in this vacancy, please don’t hesitate to apply immediately.