1. Job Title: Service Desk Agent (Onsite)
Venn Group are currently working with a public sector organisation in the North West to recruit an Service Desk Agent/Call Logger for initially 3 Months.
2. Job Specification:
The main duties are as follows:
Log all calls (incidents, service requests, training and user logon accounts) onto the Call Logging System
Ensure accuracy of information and categorisation, assigning appropriately and preparing any necessary documentation
Ensure the Incident / Service Request are assigned to the correct workgroup
Monitor all calls and highlight any possible delays to the Team Leader
Log faults out to maintenance suppliers if required, ensuring response times are met
To apply for this role or to find out about other Technology jobs, please contact Aadil Adam & Claude Kunzli on the IT Recruitment team on 0161 830 1830 or firstname.lastname@example.org
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.