1. Job Title: Service Desk Analyst
Venn Group are currently working with an NHS organisation in North Wales to recruit a Service Desk Analyst on an initial rolling monthly contracted job.
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Work closely with specialist teams providing all levels of support whilst maintaining a customer focused approach, communicating effectively, building positive relationships with colleagues and customers
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Log and resolve all incoming Incident and Service Requests quickly and effectively or assign the enquiry to the relevant specialist team
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Monitor the status of calls and take appropriate action, including escalation where necessary and monitors and logs the actual service provided, compared to that required by service level agreements
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Support a busy service desk – Provide 1st Line Support
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To work very closely with other Service Management team members supporting and assisting colleagues as appropriate
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Experience in supporting IT queries over the phone
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The ability to troubleshoot technical queries
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ITIL experience is desirable
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
If you are interested in this position or would like to find out more about similar roles please contact Aadil Adam on 0161 830 1730 and email your updated CV to aadam@venngroup.com.
