1. Job Title: Service Desk Analyst
Venn Group are currently working with an NHS organisation in the North West to recruit a Service Desk Analyst on an initial 6 Months contracted job.
2. Job Specification:
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The successful candidate will join the technical service desk and assist customers with all IT support related issues
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Provide first and second line fault finding services and IT resolutions
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Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
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Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
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Identify and escalate high priority/urgent issues to relevant personnel
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Responsible for incident and problem management
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Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
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Must be able to work on site
To apply for this role or to find out about other Technology jobs, please contact Aadil Adam or James Haddington on the IT Recruitment team on 0161 830 1830 or send your CV to manit@venngroup.com