Service Desk Analyst

Service Desk Analyst

Recruitment Agency Reference: 7107690
Location: London

Duration: Permanent

Venn Group are currently assisting a client who is looking to recruit a Service Desk Analyst to provide 1^st and 2^nd Line IT support to 300+ users located in head office in London and remotely across our satellite offices throughout the UK.

Duties will include:

• Provide support from telephone and email requests from users for all hardware and software calls including

  • Dell PC, Dell Laptops, Polycom VOIP, Mobile MDM and multi-functional devices (Xerox).

  • Software and desktop applications including Microsoft Office 2016/365 applications, recruitment CRM (Microdec Profile)

• Log support calls from all levels of the business (via Service Desk Plus) and document their outcome to help facilitate the resolution of common queries (Problem identification and management)

• Ensure that the Helpdesk calls are current and messages and updates are logged and escalated as necessary to 3^rd line support

• Setup users (Active Directory) including security groups, email accounts and network folders.

• Deploy PC’s and peripherals including new installations and the redeployment of existing equipment

• Reimaging PC’s using Windows Deployment Services and maintaining updates using Windows Server Update Services

• Install and configure operating systems and software under direction of the Infrastructure Engineer

• Maintain the existing PCs and peripherals to standards determined by the Infrastructure Engineer

• Assist in the compilation and maintenance of an accurate inventory of hardware and software

• Escalate problems and incidents to the Infrastructure Engineer

• Actively participate in technical projects under the guidance of the Technical Service and Operations Manager

Specific Knowledge & Experience:

• Administration of Windows 10 and MS Office 2016/365

• MS Server 2012/2016/2019, MS Exchange 2016/365 administration, Windows Server Update Services

• Office365, SharePoint Online, Exchange Online, Intune, Autopilot

• Mimecast

• Active Directory and Azure AD

• ITIL, Helpdesk systems, basic networking, routers, switches, Citrix XenApp, LANs and WANs, Sophos Antivirus, Backup software.

• A good understanding of VOIP telephony systems knowledge an advantage

To apply for this role, please contact Renay Demoore on the Reading Recruitment team on 0118 207 1212 or rdemoore@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.