Service Desk Analyst – Elland (Fully On Site)
Ref: BHC/56457880
Venn Group’s Yorkshire IT team are recruiting for experienced Service Desk Analyst’s to join a busy service desk team! The candidate needs to be on site. No previous IT experience is needed, looking for a candidate with passion for IT and looking for a career within the Industry.
Location: Elland
Rate: £11.31 per hour
Duration: 3 Month Rolling Contract
Start: Immediate
Day to day duties:
- The successful candidate will join the technical service desk and assist customers with all IT support related issues
- Answer IT Support calls in a polite and professional manner and respond to support queries submitted by email and other means within Service Level agreements
- Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
- Monitor IT Support voice mailbox
- Prioritise incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue
- The opportunity to learn and support current technology
- Support the IT Team Leader to ensure high levels of customer service are always achieved
- Identify and escalate high priority/urgent issues to relevant personnel
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
To apply for this role or to find out about other IT opportunities, please contact Jack Metcalf on 0113 234 6400 or email jmetcalf@venngroup.com with an up to date CV.