Multiple Service Desk Analysts/Technicians needed
Venn Group agency reference numbers: 62935 & 62920
Venn Group is currently working with prestigious NHS Trust’s based in Essex to provide first line & second line technical support for professional service desk teams delivering effective first point of call for the Digital Services Departments.
Location: Essex (potential for hybrid working)
Rate: £13.17- £14.45 per hour
Hours: 37.5 hours per week
Duration: 6 - 12 weeks contract
Day to day duties include:
- To provide an appropriate level of service desk, technical and desktop support to staff in all departments, thereby enabling them to make best use of the Trust’s ICT systems
- To provide technical assistance to users over the phone or in person helping with day-to-day needs
- To provide training and documentation to staff, service desk and ICT colleagues in support of the Trust’s ICT objectives and in line with the Trust’s ICT policies
- To assist other members of the department in their work by providing administrative and technical support as required
- Implementing escalation procedures when appropriate
- Responsible for Anti-virus backups, updating Windows and providing reports
Essential Skills for the role:
- 1st/2nd Line support experience
- NHS experience would be beneficial
- Ability to use internal systems in relation to the role
- ITIL awareness
- Windows experience
If you are interested and would like to know more, please get in touch via 0118 207 1229 or email astaniak@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates