Temporary IT Service Desk Operator
Vacancy Ref: 6650250
A position has arisen for an IT Service Desk Analyst to join a leading public sector organisation in Exeter. This will be a technical role providing resolution to fault reports and work requests initiated from telephone calls or emails.
Location: Exeter
Duration: 12 weeks (with a possibility of going permanent)
Rate: £12.91 Umbrella per hour
- Provide 1st line IT support to users across the organisation
- Work closely with specialist teams providing all levels of support whilst maintaining a customer focused approach, communicating effectively, building positive relationships with colleagues and customers
- Log and resolve all incoming Incident and Service Requests quickly and effectively or assign the enquiry to the relevant specialist team
- Monitor the status of calls and take appropriate action, including escalation where necessary and monitors and logs the actual service provided, compared to that required by service level agreements
For further information, please contact James Fry on 0117 930 8760 and email your updated CV to jfry@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.