Venn Group
ServiceNow SME
Recruitment Agency Reference: 7076850
Location: Hampshire
Duration: 6 months
£Day Rate
Our client, a leading Aerospace sector organisation, is currently looking for a ServiceNow Consultant to join on a 6 month contract.
You will be responsible for:
-
Delivering Discovery design using Discovery in ServiceNow for Oss across the estate. This will include Testing within our test environments and promotion through to live. Along with this you will be expected to aid the onboarding team and work with multiple internal teams to understand and document the policies and processes that will define the service component.
-
Event Management – Working with the existing team you will be an SME that is used to not only configure and aid in testing of the solution but also relied on as an SME to ensure best practice is being adopted as part of the delivery.
-
Configuration of ITSM Tooling to support Release Management and Planned Maintenance existing designs. Supporting Testing, Assurance and deployment through to live environments
-
CMDB – Working with the existing design for CMDB you will support the project by documenting the current solution to gain acceptance as well as training the new organisation unit
The successful candidate should have:
-
Proven experience of implementing Event Management solution sets in enterprise environments.
-
Proven experience of implementing Discovery and working with ServiceNow ITOM tooling in enterprise environments.
-
Proven experience of design and implementation of service-aware event management tools, using CMDB integration, service models and Service Impact Analysis
-
Hands on design, build and configuration experience in ServiceNow ServiceWatch/ITOM
-
Experienced in managing configuration of rulesets for thresholds, events, alerts and notifications, optimising the environment to avoid overloading operations
-
Ability to work collaboratively across multiple disparate teams including Service Groups, whilst also being to work autonomously as necessary
-
Experience with ITIL Framework and certifications in relevant ServiceNow capabilities (Event\ITOM, Config Management, ITOM) are desirable, but not essential
Please note: All candidates must satisfy security criteria.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.