Soft FM Manager

Interim Soft FM Manager 

Based in Kent, hybrid working

Length: 3 months with possible extension

IR35 status: Inside

As Soft Services Manager, you will oversee the delivery and performance of all soft FM services, ensuring a safe, welcoming, and high-quality environment for visitors, staff, and stakeholders. You will play a key role in driving service excellence, innovation, and continuous improvement across the contract.

Key Responsibilities

• Lead and manage all soft FM services including cleaning, security, waste management, and guest services
• Ensure consistently high standards of presentation, hygiene, and customer experience across the site
• Monitor service performance, driving continuous improvement and implementing corrective actions where required
• Manage third-party contractors and service partners, ensuring performance and value for money
• Support the planning and delivery of major events, ensuring seamless service delivery and customer satisfaction
• Drive sustainability initiatives, including waste reduction and environmental best practices
• Ensure full compliance with statutory regulations, health & safety requirements, and company policies
• Develop team capability through effective leadership, coaching, and training programmes
• Build strong client relationships and act as a trusted point of contact for all soft services matters

About You

• Proven experience managing soft FM services within a complex or high-footfall environment
• Strong leadership skills, with the ability to motivate and develop diverse teams
• Experience managing contractors and multi-service delivery models
• Good understanding of health & safety, compliance, and safe systems of work
• The ability to plan and deliver services in live/event-driven environments

To apply for this role or to find out about other jobs, please contact the London Local Government Recruitment team on 020 7557 7667 or send your CV to  localgov@venngroup.com