Technology Onboarding Coordinator

Technology Onboarding Coordinator

Agency Reference: 7190310

Venn Group are currently working alongside a leading Publishing company to recruit a Technology Onboarding Coordinator. The successful candidate will work as part of the Service Management team to improve colleague experiences around new starters being onboarded with their technology when first arriving in the company.

Location: London

Duration: 4 – 6 Months

Day rate: Up to £260 Umbrella

Main Duties:

• Work closely with the local and regional HR and recruitment teams on the pipeline of new starters

• Liaise with the line managers to ensure they have received the log in credentials of their new starters, and they know the process for creating tickets for their new starters to order access to software, other systems and data required for their role

• Track the progress of tickets once created and ensure that any issues or delays to the completion of the ticket are addressed

• Liaise with the Service Desk and Onsite Service Teams to ensure they are aware of incoming new starters and have enough laptop stock in place for the pipeline of new starters

• Receive notifications from HR/Recruitment for every new starter

• Ensure a ServiceNow ticket is captured for every new starter and inform Service Desk via the ServiceNow ticket

• Reach out to Line Managers to confirm AD credentials in place & received

• Ensure Line Managers capture all of the components that need to be requested – laptop orders, headset, mobile phones, software, distribution lists

• Push through the ServiceNow tickets to ensure they get approved quickly

• Manage the ServiceNow tickets to ensure they are completed in a timely fashion, chasing resolver groups where needed

• Communicate the whereabouts of hardware to the Line Manager ahead of the new joiner arriving

• Contact the new starter within 24 hours of their arrival to validate that everything is in place

• Work closely with the HR Onboarding team to address any issues being raised by Line Managers or New Starters

Essential Skills:

• Ability to communicate with stakeholders from different teams

• Knowledge of ServiceNow and able to run reports using the tool

• Project Management experience preferred but not essential

• Successful candidate should be focused on delivering a good service specifically in the onboarding space

• Personal organisation, responsiveness and issue management: the ability to remain calm under pressure, respond quickly to issues and effectively managing a variety of competing activities and priorities

• Ability to act on own initiative but also understand when to escalate

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates