Tenancy Sustainability Manager – Immediately Required
Duration: Permanent
Location: Evesham – Agile working
Hours: 9am - 5pm Monday to Friday
Pay Rate: £35,000 per annum
An opening has arisen for a Tenancy Sustainability Manager.Said individual will be able to effectively manage and lead the team to provide a high performing, efficient and customer focused Tenancy Sustainment Team.
The successful candidate will be responsible for:
- Responsibility for the effective application and recovery of service charges ensuring compliance statutory/legislative and corporate requirements.
- To ensure effective procedures are in place for the provision of quality money advice and support for customers to ensure tenancy sustainment.
- To ensure all activities undertaken are compliant with policy, procedures and relevant legislation.
- Provide leadership and direction to create a team culture that supports customers to sustain tenancies by prevention, early intervention, and income maximisation.
- Develop and maintain relationships with all agencies in our communities and internal as well as external partners to ensure effective service delivery and the achievement of key objectives.
- Responsible for achieving, maintaining, and reporting on all aspects of rent and yearly service charges including team performance, KPI’s, money advice services, tenancy sustainment and the annual rent review within compliance and regulatory standards.
- To ensure effective performance management of the team that supports delivery against set targets and KPIs through our performance management framework and general day to day leadership and management.
- Manage and effectively work with other teams to ensure that the Service Charge Officer creates the service charges timetable, within the required timescales, consultations are carried out and calculations are correct. Escalating any predicted delay in the timetable to the Head of Income
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The successful candidate will have:
To discuss this role in more detail and to secure this opportunity, please contact Georgia Campbell (Consultant) on 0121 616 0660 or alternatively email gcampbell@venngroup.com At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion. *Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations |