2nd Line Service Engineer

  • Job Reference: KHR8483037
  • Date Posted: 31 May 2017
  • Recruiter: Venn Group
  • Location: Gloucestershrie
  • Salary: £23,000 to £28,000
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Our client, a major FTSE100 organisation, requires a 2nd Line Service Engineer to join their fast-growing team in the South West.

The role involves providing 2nd level software support to users across the organisation and being responsible for the receipt, diagnosis and fixing of faults.

Key duties:

  • Incident management
  • Providing walkarounds for users and undertaking root cause analysis
  • New account set up, password resets and license management
  • Configuring new and existing Oracle Webcentre communities

The successful candidate will have:

  • Familiarity with ITIL best practices and ISO20000
  • Helpdesk software support experience
  • SQL / Oracle database knowledge
  • Experience in using Helpdesk software

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.