Our client, a major FTSE100 organisation, requires a 2nd Line Service Engineer to join their fast-growing team in the South West.
The role involves providing 2nd level software support to users across the organisation and being responsible for the receipt, diagnosis and fixing of faults.
- Incident management
- Providing walkarounds for users and undertaking root cause analysis
- New account set up, password resets and license management
- Configuring new and existing Oracle Webcentre communities
The successful candidate will have:
- Familiarity with ITIL best practices and ISO20000
- Helpdesk software support experience
- SQL / Oracle database knowledge
- Experience in using Helpdesk software
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.