Application Support Analyst

  • Job Reference: 6551810DFW
  • Date Posted: 26 May 2017
  • Recruiter: Venn Group
  • Location: Hertfordshire
  • Salary: £12.00 to £14.00 Per Hour
  • Sector: Technology
  • Job Type: Contract
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

Application Support Analyst

Location: Hertfordshire

Rate: £14 per hour

Start date: ASAP

An organisation in Hertfordshire requires two 1st Line Application Support Analyst’s to join it’s large IT team immediately.

Duties

  • Providing a high end proactive customer-focused telephone / e-mail based application support service to customers
  • Supporting bespoke data driven applications
  • Responding to and resolving, reported software issues and data queries within defined service levels
  • Logging, updating, escalating and closing of defined incidents and service requests in the IT Service Management System
  • Remote deployment of software to new and existing customers

Skills required

  • Knowledge or experience of ITIL service management practices
  • A background of remote support and working in a heavily customer focussed environment
  • excellent time management and organisation skills, including an ability to effectively prioritise workload without supervision
  • NHS experience desirable but not essential

Please send your CV to dwatson@venngroup.com for immediate consideration.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.