Application Support Analyst

  • Job Reference: 6551810DFW
  • Date Posted: 26 May 2017
  • Recruiter: Venn Group
  • Location: Hertfordshire
  • Salary: £12.00 to £14.00 Per Hour
  • Sector: Technology
  • Job Type: Contract
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

Application Support Analyst

Location: Hertfordshire

Rate: £14 per hour

Start date: ASAP

An organisation in Hertfordshire requires two 1st Line Application Support Analyst’s to join it’s large IT team immediately.


  • Providing a high end proactive customer-focused telephone / e-mail based application support service to customers
  • Supporting bespoke data driven applications
  • Responding to and resolving, reported software issues and data queries within defined service levels
  • Logging, updating, escalating and closing of defined incidents and service requests in the IT Service Management System
  • Remote deployment of software to new and existing customers

Skills required

  • Knowledge or experience of ITIL service management practices
  • A background of remote support and working in a heavily customer focussed environment
  • excellent time management and organisation skills, including an ability to effectively prioritise workload without supervision
  • NHS experience desirable but not essential

Please send your CV to for immediate consideration.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.