Careline Operator

  • Job Reference: 6564550
  • Date Posted: 1 June 2017
  • Recruiter: Venn Group
  • Location: Derbyshire
  • Salary: £9.00 to £11.00 Per Hour
  • Sector: Housing
  • Job Type: Temporary
  • Duration: 2-3 months
  • Work Hours: Full Time

Job Description

To undertake this role, you must commit to the 10 day rolling shift pattern as follows:

2 x morning shifts: 07:00 – 15:00

2 x evening shifts: 15:00 – 23:00

2 x night shifts: 23:00 – 07:00

Four days off

An opening has arisen for a Careline Operator to start immediately for a large service provider in Derbyshire. This contract will require candidates with strong ICT, administration and communication skills and an interest in supporting vulnerable people.

Day to day duties include:

  • Working as part of a team of Operatives, taking calls from vulnerable service users who require emergency aid or assistance
  • Allocating Response Officers, ensuring continual contact is maintained between Officers and service users
  • Updating databases after liaising with service users, ensuring that resources are allocated on an urgent needs basis
  • Delivering high levels of customer service
  • Ensuring Officers know of locations and directions
  • Performing general administration duties, including scanning, filing, and inputting information on to the system

The successful candidate will have:

  • High level of ICT and communication skills
  • Competency with Microsoft Office and general administration experience
  • Experience working with vulnerable people

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.