Complaints Manager

  • Job Reference: 6469290
  • Date Posted: 19 May 2017
  • Recruiter: Venn Group
  • Location: WC2R 0AA
  • Salary: £200 to £220 Per Day
  • Sector: Healthcare
  • Job Type: Contract
  • Duration: 2 Months
  • Work Hours: Full Time

Job Description

Contract Requirement

Complaints Manager


Venn Group are currently working with a busy NHS organisation in London who are looking for a Complaints Lead to join the team immediately.

The Complaints Lead will be responsible for:

  • Responding to compliments, complaints and concerns
  • Day to day operational management of the Complaints service
  • Act as a facilitator in relation to concerns and comments of patients, clients, their cases and relatives to Trust services and negotiating solutions
  • To act as the first point of contact for persons wishing to raise a complaint
  • Liaise with clinical and non-clinical staff through-out the trust


It is essential that Complaints Manager must have the following skills and experience:

  • Experience within a busy Complaints department
  • Strong NHS background
  • Involvement of working in a pressurised environment to tight time scales
  • The ability to analyse problems and identify solutions  


Duration: 3 months initially

If you are interested in this position please send your updated CV to cwestley@venngroup.com or call Curtis Westley or Natalie Murton on 020 7557 7667.