Customer Care - 6936780

  • Job Reference: 6936780/001
  • Date Posted: 11 February 2020
  • Recruiter: North West
  • Location: Altrincham, Greater Manchester, England
  • Salary: £18,000 to £20,000
  • Bonus/Benefits: £18k - 20k per year
  • Sector: Finance & Accounting
  • Job Type: Permanent
  • Duration: 3 Months
  • Work Hours: Full Time

Job Description

Venn Group

Job Title: Customer Care Advisor

Location: Altrincham

Duration: Permanent

Rate:         £18,000 per annum rising to £18,500 after 6 months


Duties Include:

  • Resolving new and existing customer issues quickly and efficiently

  • Supporting new customers through the learning curve of either setting up their own business or being employed through an umbrella company

  • Nurturing existing customer relationships by providing an inspirational level of customer service

  • To ensure compliance processes are followed at all times

  • Taking inbound call enquiries and supporting the team managing an email inbox

    Essential Experience and Skills:

  • Established and strong communication skills both over the telephone and via email

  • Committed to providing an outstanding level of customer service

  • A proactive attitude and understanding nature

    Job Title: Payroll Administrator

    Location: Altrincham

    Duration: Permanent

    Rate:         £17,500 - £19,500 per annum

    Duties Include:

  • Raise invoices from remittances or via import facility

  • Assessment of correct PAYE and National Insurance being levied on each payslip

  • P45/P46 information correctly input and disclosed

  • Personal deductions are correctly calculated and disclosed (e.g) CSA, attachment of earnings

  • Understanding of the agencies payroll dates and the relationships to be able to accurately process the payroll by the correct payment method

  • Take into consideration how different agencies have invoices raised (Self Billing)

  • Process agency imports in accordance with correct payment dates and terms

  • Process advances in accordance with the policy at the request of the agency

  • Understand the elements of a payslip including Umbrella income to employment income and derogation, PBA, holiday pay, commission, all deductions types and if they pre or post tax

    If you are interested in either of these roles then please contact Tom Wilkinson or Sam Burns on 0161 830 1830 and email your CV to You don’t need to have the relevant experience, they are just looking for a switched on individual who is eager to learn and develop a career in an exciting company.