Customer Care Advisor

  • Job Reference: TNC-CCA
  • Date Posted: 8 November 2019
  • Recruiter: Venn Group Limited
  • Location: Altrincham
  • Salary: £18,000 to £18,500
  • Sector: Finance & Accounting
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Venn Group

Job Title:    Customer Care Advisor
Location:   Altrincham
Duration:   Permanent

Salary:       £18,500

Hours:         9:00-6:00 Monday to Friday

Venn Group are recruiting for a Customer Care Advisor for an industry leading company based in Altrincham. This is an excellent opportunity for an ambitious, hard working candidate to join a dynamic, fast paced customer care team.


  • Be the first point of contact to customers taking incoming calls
  • Support the team by replying back to customers via email and ensuring all customers have been contacted that same day
  • Resolve new and existing customer issues quickly and efficiently
  • Support new customers through the learning curve of either setting up their own business or being employed through an umbrella company
  • Ensure compliance processes are followed at all times

Essential Characteristics

  • An excellent telephone manner
  • Outstanding communication skills both written and verbal
  • The ability and enthusiasm to learn and the commitment to provide an outstanding level of customer service


  • Amazing monthly company social events and rewards
  • 23 days annual leave (plus bank holidays) which increase the longer you are here
  • Annual Company bonus between £600-£1200 paid in December
  • Fresh fruit and refreshments
  • Pension and long service awards
  • Flu vaccinations

Please email your up to date CV to and call Tom Cuthbert or Tom Wilkinson on 0161 830 1830 if you are interested in the role.