Customer Service Manager

  • Job Reference: 00023557-1
  • Date Posted: 5 February 2020
  • Recruiter: Venn Group
  • Location: Yorkshire
  • Salary: £40,000 to £45,000
  • Sector: Engineering & Infrastructure
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Venn Group
  • Email: northeng@venngroup.com

Job Description


 

Job Title:  Customer Service Manager

Job reference: SNC

Venn Group has been approached by an established Contractor within the Civils sector to recruit for a Customer Service Manager on a Permanent basis within the Yorkshire region.

 

The duties will include:

  • Managing the overall defect process on all projects from across the West and South Yorkshire region
  • Liaising with the operational teams and always keeping the customer informed
  • Ensuring defects are dealt with as expediently as possible with minimum inconvenience to our customers
  • Ensuring relevant close out of defects at the end of DLP with a focus on timely MGDC and retention release
  • Ensuring lessons learnt are shared within the business so we can deliver the perfect product for our customers
  • Cultivating good working relationships and a one team approach with our supply chain partners who are undertaking remedial work
  • Managing latent defects by implementing structured investigations, reviewing contractual agreements and programming a resolution
  • Working with the Customer Services Administrator to ensure all defect trackers ae continually up to date and anything overdue is actioned as quickly as possible ensuring KPI’s are met
  • Providing monthly updates in relation to retention and defects updates
  • Identifying health and safety high risk activities and managing accordingly

 

Essential Skills/Qualifications

• CSCS card

•SMSTS

• Experience as a Site Manager (or other roles with responsibilities of site defect management)

 

To discuss this position in more detail or to apply please send an up to date CV to northeng@venngroup.com or call Sam Cornwell or Joe Williams on 0161 830 1830

 

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates