Customer Service Manager

  • Job Reference: 00023557-1
  • Date Posted: 5 February 2020
  • Recruiter: Venn Group
  • Location: Yorkshire
  • Salary: £40,000 to £45,000
  • Sector: Engineering & Infrastructure
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Venn Group
  • Email:

Job Description


Job Title:  Customer Service Manager

Job reference: SNC

Venn Group has been approached by an established Contractor within the Civils sector to recruit for a Customer Service Manager on a Permanent basis within the Yorkshire region.


The duties will include:

  • Managing the overall defect process on all projects from across the West and South Yorkshire region
  • Liaising with the operational teams and always keeping the customer informed
  • Ensuring defects are dealt with as expediently as possible with minimum inconvenience to our customers
  • Ensuring relevant close out of defects at the end of DLP with a focus on timely MGDC and retention release
  • Ensuring lessons learnt are shared within the business so we can deliver the perfect product for our customers
  • Cultivating good working relationships and a one team approach with our supply chain partners who are undertaking remedial work
  • Managing latent defects by implementing structured investigations, reviewing contractual agreements and programming a resolution
  • Working with the Customer Services Administrator to ensure all defect trackers ae continually up to date and anything overdue is actioned as quickly as possible ensuring KPI’s are met
  • Providing monthly updates in relation to retention and defects updates
  • Identifying health and safety high risk activities and managing accordingly


Essential Skills/Qualifications

• CSCS card


• Experience as a Site Manager (or other roles with responsibilities of site defect management)


To discuss this position in more detail or to apply please send an up to date CV to or call Sam Cornwell or Joe Williams on 0161 830 1830


Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates