Desktop Support Engineer

  • Job Reference: 7002840/001
  • Date Posted: 20 November 2020
  • Recruiter: Central & East
  • Location: Buckinghamshire, England
  • Salary: £15.00 to £18.00 Per Hour
  • Sector: Technology
  • Job Type: Temporary
  • Work Hours: Full Time

Job Description

Responsibilities

 

  • Drive high levels of customer service and satisfaction.

  • Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.

  • Provide effective Problem management through trend analysis and investigation.

  • Provide remote and hands-on support for all end user computing software and devices employed by the Trust.

  • Ensure excellent verbal and written communications are applied at all times.

  • Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices.

  • Provide technical support for the Trust’s healthcare applications.

  • Ensure appropriate and up-to-date documentation is maintained at all times.

  • Adhere to the Trust’s internal processes and procedures.

  • Flexibility to travel and move equipment between the Trust’s sites.

  • Complete desk and equipment moves.

  • Assist colleagues and drive positive team work.

  • Assist and mentor Service Desk colleagues.

  • Identify areas of improvement.

  • Act as resource for Projects when required.

  • Action and complete any other tasks assigned by your manager.