Desktop Support Engineer

  • Job Reference: 6863100/016
  • Date Posted: 17 November 2020
  • Recruiter: Central & East
  • Location: Cambridge, Cambridgeshire, England
  • Salary: £25,000 to £30,000
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Ongoing
  • Work Hours: Full Time

Job Description

Permanent Desktop Support Engineer
Location: Cambridge
Salary: £28,000 - £30,000 per annum

Main Duties and Responsibilities:

  • Provision of support, both remotely and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.

Experience and Knowledge:

  • An understanding of the Citrix Virtualisation technology suite Supporting and maintaining XenApp server farms

  • Windows Server technologies (Active Directory Group Policies, Remote Desktop Services, IIS, Certificate Services etc)

  • Supporting and maintaining XenDesktop sites, services, components and Desktops

  • Supporting and maintaining Citrix Provisioning Services workloads

  • Linux and/or XenServer experience particularly in virtualising high end graphics

  • An understanding of Datacentre virtualisation technologies (VMware ESXi, XenServer, SAN technologies, Converged Infrastructure etc)

  • An understanding of network technologies (TCP/IP, VPN, DHCP/DNS, Firewall etc)

  • Supporting and Maintaining Cisco UCS

  • Basic PowerShell & scripting


Due to the nature of the organisation, it is expected that all staff will work on a 24/7 rota, comprised of 4 days on 4 days off rotating between day and night shifts each week (07:00-19:00/19:00-07:00).


Any shifts worked between 19:00-07:00 will result in a 20% uplift in pay per shift.


Please be mindful of this shift pattern before applying.