Head of Service - CUstomer Service, Libraries and Archives

  • Job Reference: 6962260
  • Date Posted: 20 May 2020
  • Recruiter: South West
  • Location: Dorset, England
  • Salary: £300 to £500 Per Day
  • Sector: Public Sector
  • Job Type: Contract
  • Work Hours: Full Time

Job Description


Head of Service – Customer Services, Libraries and Archives
Vacancy Ref
: 6962260


Venn Group are currently recruiting for a Head of Service to be responsible for a variety of customer-facing areas during a time of major transformation and transition for a major public sector organisation in the South West.

Location: Dorset

Duration: 3 months initially

Rate: DOE

IR35 status: Inside IR35


  • Develop and deliver operational plans and processes to deliver agreed service outcomes
  • Work with Service Managers to effectively identify and allocate budgets and resources to optimise services and facilitate change and transformation
  • Lead the ‘Customer Focused’ principle for the organisation as part of a transformation programme, including influencing and engaging with key stakeholders, developing relevant Customer Programmes and strategically guiding the Service
  • Lead the change proposals for services with key stakeholders and employees
  • Support the re-opening of the library estate (23 buildings) and service moving into phase of Covid-19 planning
  • Develop the political and financial relationship with neighbouring organisations over the joint service arrangements, key to future service model and its funding formula
  • Oversee cost centre budget and maintain strategic liaison with Place accountant
  • Lead on strategic service planning work and managing relationship with Cabinet Lead


Required experience:

  • Project management experience and/or qualification
  • Experience in one or more relevant service areas at a large public sector organisation
  • Staff management

To apply for this position, please contact Anders Egeland-Eriksen on 0117 930 8760 or email your updated CV to aegeland@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.