IT Service Delivery Lead

  • Job Reference: RGD6777280
  • Date Posted: 7 December 2018
  • Recruiter: Venn Group
  • Location: West London
  • Salary: On Application
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Permanent: IT Service Delivery Lead
Recruitment Agency Reference:  6777280
Location: London
Salary: Competitive  

Venn Group is currently working alongside a leading Travel & Tourism operator, to recruit an IT Service Delivery Team Lead. The main responsibilities of the position are to maintain a close relationship with the HESS department and manage stakeholder relationships throughout the delivery of projects.
The successful candidate will be responsible for:

  • Investigating issues  and analysing options for new and existing services and providing recommending solutions
  • Identifying, analysing, managing and monitoring  relationships with and between stakeholders
  • Producing written documentation to support the projects and the implementation for all on-board applications
  • Specifying  requirements from both a business and user perspective to enable agreed changes to be implemented effectively
  • Supporting and guiding business areas on development of business cases where applicable
  • Leading small initiatives and projects, keeping up-to-date documentation and status information
  • Communicating  with internal teams to understand the needs of different departments and the organisation
  • Following up with the delivery of the projects, making the bridge between the vendors and the business areas
  • Handling project details and new business initiatives
  • Actively participating throughout the test phases, supporting the definition of test scenarios and test steps, keeping focused on the agreed scope and main business requirements
  • Identifying and exploring opportunities for service and business improvement
  • Driving the analysis, identification, prioritisation and implementation of improvements and efficiencies

Essential Skills Include:

•   Degree in Business Administration, Economics or Information Technology

•   Experience within the Travel & Tourism industry

•   Exceptional Excel skills

  • Good Presentation, Report Writing and Analytical Skills

•   This position may entail occasional overtime working, including in the evenings/nights outside normal office hours, at weekends or on public holidays

To apply for this role or to find out about our other technology roles, please contact Renay Demoore on 0118 207 1212 or
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.