IT Service Engineer

  • Job Reference: RGD6880860
  • Date Posted: 10 September 2019
  • Recruiter: Venn Group Limited
  • Location: Oxfordshire
  • Salary: On Application
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Permanent: IT Support Engineer
Recruitment Agency Reference:  6880860
Location: Henley-on-Thames
Salary: Competitive  

Venn Group is currently working alongside a leading manufacturer to recruit an IT Support Engineer. The role will deal with 1st level support incidents and general IT support, as well as assisting with a variety of projects.

The successful candidate will be responsible for:

  • Helping users with general IT issues, including printing and file issues
  • Assisting in queries with Office products, such as Excel, Outlook or Word
  • Office 365 administration
  • Setting up and maintaining user access to company systems
  • Managing the company’s printers
  • Supporting the established ERP and CRM system, and assisting with issues arising from this
  • Network management
  • Setting up PCs, laptops, mobile phones and tablets to access company systems
  • Working with 3rd parties to ensure the smooth running of all IT structures
  • Assisting the IT manager with a variety of projects and tasks

Essential Skills Include:  

  • Excellent interpersonal and customer service skills, including professional telephone manner
  • Willingness and drive to develop and take on new responsibilities
  • Knowledge of Microsoft OS 7 and above
  • Experience working with Office 365
  • Familiar with Windows Server 2008 and above
  • Previous experience working in a Windows Active Directory environment
  • Understanding of computer networks (LAN, WAN, Wi-FI, DHCP and DNS)

Desirable Skills Include:

  • Computer programming experience
  • Knowledge of SQL Database
  • Working understanding of MS Access and VBA
  • Experience in Act! CRM

To apply for this role or to find out about our other technology roles, please contact Renay Demoore on 0118 207 1212 or
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates