IT Service Engineer

  • Job Reference: RGD6880860
  • Date Posted: 10 September 2019
  • Recruiter: Venn Group Limited
  • Location: Oxfordshire
  • Salary: On Application
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Permanent: IT Support Engineer
Recruitment Agency Reference:  6880860
Location: Henley-on-Thames
Salary: Competitive  


Venn Group is currently working alongside a leading manufacturer to recruit an IT Support Engineer. The role will deal with 1st level support incidents and general IT support, as well as assisting with a variety of projects.

The successful candidate will be responsible for:

  • Helping users with general IT issues, including printing and file issues
  • Assisting in queries with Office products, such as Excel, Outlook or Word
  • Office 365 administration
  • Setting up and maintaining user access to company systems
  • Managing the company’s printers
  • Supporting the established ERP and CRM system, and assisting with issues arising from this
  • Network management
  • Setting up PCs, laptops, mobile phones and tablets to access company systems
  • Working with 3rd parties to ensure the smooth running of all IT structures
  • Assisting the IT manager with a variety of projects and tasks


Essential Skills Include:  

  • Excellent interpersonal and customer service skills, including professional telephone manner
  • Willingness and drive to develop and take on new responsibilities
  • Knowledge of Microsoft OS 7 and above
  • Experience working with Office 365
  • Familiar with Windows Server 2008 and above
  • Previous experience working in a Windows Active Directory environment
  • Understanding of computer networks (LAN, WAN, Wi-FI, DHCP and DNS)


Desirable Skills Include:

  • Computer programming experience
  • Knowledge of SQL Database
  • Working understanding of MS Access and VBA
  • Experience in Act! CRM


To apply for this role or to find out about our other technology roles, please contact Renay Demoore on 0118 207 1212 or rdemoore@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates