Senior Application Specialist

  • Job Reference: 6744790
  • Date Posted: 14 September 2018
  • Recruiter: Venn Group
  • Location: London
  • Salary: £46,000
  • Sector: Technology
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Permanent Senior Application Specialist
Agency Reference Number: 6744790

Venn Group is currently working with one of the top ten global universities who is currently recruiting for a Senior Application Specialist to provide support to both Campus and Commercial applications, and the needs of a large customer base.

Salary: £46,762 per annum + excellent benefits package
Location: London 

Job responsibilities include:

  • Functional support, enhancement and transition of Campus and Commercial applications servicing the student, academic, administrative and commercial departments
  • Providing technical functional advice to projects, e.g. system performance, infrastructure / desktop integration, software development
  • Providing 2nd and 3rd line incident and change management support for a range of core applications, web and database technologies and retail solution hardware
  • Working with external suppliers of business systems to ensure an effective response to customer needs
  • Identifying and resolving issues with applications, following agreed procedures
  • Taking an active role in all aspects of testing including the maintenance of test scripts and completion of system and regression tests
  • Providing advice on product functionality, features and benefits
  • Identifying where training would be of benefit to customers and system users to maximise efficiency and service quality
  • Responding to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate

The successful candidate will have:

  • Previous experience of application support
  • Experience in Configuration of Business Systems
  • Excellent customer service skills and the ability to communicate with all levels of staff
  • Knowledge of or a basic understanding of MS SQL

To apply for this role or to find out about other Education Technology jobs, please contact Steve Hill on the London Education Technology Recruitment team on 020 7557 7667 or email

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.