Service Desk Analyst

  • Job Reference: 00023529-1
  • Date Posted: 30 January 2020
  • Recruiter: Venn Group
  • Location: Bristol
  • Salary: £12.00 to £13.00 Per Hour
  • Sector: Technology
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: Venn Group
  • Email: aegeland@venngroup.com

Job Description

Venn Group are currently recruiting for two Service Desk Analysts for a major public sector organisation in the South West.

 

Location: Bristol

Duration: 3 months initially

Rate: £12.85/hour PAYE

 

 

Responsibilities:

  • Supporting a wide variety of applications and software across the organisation
  • Working closely with specialist teams providing all levels of support whilst maintaining a customer focussed approach
  • Logging and resolving all incoming Incident and Service Requests quickly and effectively or assigning the enquiry to the relevant specialist team
  • Monitoring the status of calls and taking appropriate action, including escalation where necessary and monitoring and logs the actual service provided
  • Will be able to work full-time hours on a shift pattern with a variety of start and finish times between 7.00-18.00

 

Required experience:

  • Experience of working on an IT Service Desk
  • Use of Active Directory and Microsoft Exchange in an administration capacity
  • Good fault diagnosis skills with a logical approach to problem solving

 

 

To apply for this position, please contact Anders Egeland-Eriksen on 0117 930 8760 or email your updated CV to aegeland@venngroup.com

 

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.