Service Desk Analyst

  • Job Reference: DFT3982234
  • Date Posted: 22 May 2020
  • Recruiter: North East
  • Location: Durham, County Durham, England
  • Salary: £11.20 to £13.60 Per Hour
  • Sector: Technology
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

Service Desk Analyst

Ref No: 6257060

  • Working within a Service Management Framework as part of the ICT Team you will provide first and second line fault finding services and IT resolutions
  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone
  • Support the IT Team Leader to ensure high levels of customer service are achieved
  • Resolving tickets at first point of contact wherever possible/appropriate, or assigning to the relevant team queue for completion
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Incident & Problem Management
  • Accurately recording information from customers, providing sufficient information for timely completion of incidents and requests

Locations:          Durham              

Rate:                 Full time £11.20 + Holiday - PAYE  

Duration:           6 months initially – Opportunity to move to a permanent contract

Start:                May / Jun 2020


To apply for this role or to find out about other IT jobs, please contact Daniel Tyler on the  North East IT  Recruitment team on 0113 234 6400 or