Service Desk Analyst

  • Job Reference: Ref: JBS/546246
  • Date Posted: 13 April 2018
  • Recruiter: Venn Group
  • Location: Durham
  • Salary: £10.00 to £12.00 Per Hour
  • Sector: Technology
  • Job Type: Contract
  • Duration: 3 - 6 months
  • Work Hours: Full Time

Job Description

Service Desk Analyst
Ref: JBS/546246

A leading NHS Organisation in the North East has approached Venn Group’s public sector IT team to recruit a Service Desk Analyst to join their busy service desk team 

Day to day duties:

  • Working within a Service Management Framework as part of the ICT Team you will provide first and second line fault finding services and IT resolutions
  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone and in person
  • Support the IT Team Leader to ensure high levels of customer service are achieved
  • Resolving tickets at first point of contact wherever possible/appropriate, or assigning to the relevant team queue for completion  
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Incident & Problem Management
  • Accurately recording information from customers, providing sufficient information for timely completion of incidents and requests

Location:            North East
Rate:                 £10 - £12 an hour
Duration:           3 – 6 months with a strong chance of extension
Start:                  ASAP

To apply for this role or to find out about other IT jobs, please contact Daniel Tyler on the North East IT Recruitment team on 0113 234 6400 or email with an up to date CV

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates